CIO-SP2i Contract #HHSN263999900120I

Overview | Task Areas | Approved Subcontractors | Rates: Contractor Site | Rates: Government Site


Task Area 3 - IT Operations and Maintenance

The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Operational Support Software Support Network/Hardware Support Technical Support LAN/WAN/MAN Telecommunications (Data, Voice, Images, including Wireless) Help Desk/IT Assistance Hotline IT Service Management Network Management System Management Asset Management Electronic Software Distribution Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc. IT Maintenance Web Technology Client/Server Operations IT Training IT Operation and Maintenance Planning Server Consolidation Office Automation Software Support Organizational Change Management Support
2. IT Logistics Support

The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPU's, PC-client/server, network-backbone-front end processors and all networks (MILNET, NIPRNET, SIPRNET).Task Area 6 - Digital Government Digital government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Business Intelligence Customer Care Customer Relationship Management Data Mining Data Warehousing Decision Support/OLAP Electronic Commerce (EC)/Electronic Data Interchange (EDI) Internet/Intranet/Extranet Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge Performance Measurement Personalization (IT-Enhanced Customer Interaction) IT –Enhanced Public Relations Strategic Planning Web Development and Support Workflow Management Records/Document Management IT –Enhanced Public Outreach Services
2. B2G Solutions

Task Area 9 - Software Development This task area addresses customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A non-exhaustive list of examples of the type of work to be performed under this task area is:

1. Administrative and General Decision Support Software Program Evaluation Software Clinical Protocol and Quality Assurance Decision Support Software GIS-Enhanced Planning and Program Evaluation Software Multimedia Software for Patient Education Multimedia Software for Staff Education
2. SEI/CMM Analyses and Implementation Support

>> Return to TranTech Contracts